Terms of service

Here's a Terms of Service page tailored for Nordrest:

Terms of Service

Last updated: May 2026

Welcome to Nordrest. These Terms of Service ("Terms") govern your use of our website, www.nordrest.co.uk (the "Site"), and your purchase of products from us. By accessing the Site or placing an order, you agree to these Terms in full. If you do not agree, please do not use the Site.

1. About Us

Nordrest is an online retailer of ergonomic comfort products based in the United Kingdom. References to "we," "us," or "our" refer to Nordrest. References to "you" or "your" refer to the user or customer.

For any enquiries, contact us at support@nordrest.co.uk.

2. Eligibility

By placing an order with Nordrest, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. If you are under 18, you may only use the Site with the involvement of a parent or guardian.

3. Products

We make every effort to display our products accurately, including colours, dimensions, and materials. However, slight variations may occur due to screen settings, photography, and manufacturing tolerances. These variations do not constitute a fault.

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

4. Orders & Acceptance

When you place an order, you are making an offer to purchase. We will send you an order confirmation email acknowledging receipt of your order, but this does not constitute acceptance.

A binding contract is formed only when we dispatch your order and send you a shipping confirmation. We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraudulent activity
  • Errors in pricing, product information, or stock availability
  • Orders that violate these Terms
  • Inability to ship to your delivery address

If we cancel your order, you will receive a full refund of any amount charged.

5. Pricing & Payment

All prices on the Site are listed in British Pounds Sterling (GBP) and include VAT where applicable.

We accept payment through the methods displayed at checkout. Payment is processed securely by our third-party payment providers. By submitting payment information, you confirm that you are authorised to use the chosen payment method.

We reserve the right to change prices at any time. The price you pay is the price displayed at the time you complete checkout.

In the rare event that a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and refund any amount charged.

6. Shipping & Delivery

Shipping terms, timelines, and conditions are outlined in our separate Shipping Policy. Delivery times are estimates and are not guaranteed. Nordrest is not responsible for delays caused by couriers, customs, or events outside our reasonable control.

Risk of loss passes to you upon delivery. Please inspect your order on arrival and contact us at support@nordrest.co.uk within 48 hours if any item arrives damaged.

7. Returns & Refunds

Our full returns process is outlined in our Returns & Refund Policy, which forms part of these Terms. In summary:

  • You may return your order within 30 days of delivery for a full refund, subject to the conditions in our Returns Policy.
  • Your statutory 14-day right to cancel under the UK Consumer Contracts Regulations 2013 remains unaffected.
  • Damaged or faulty items must be reported within 48 hours of delivery.

8. Intellectual Property

All content on the Site — including text, images, graphics, logos, product designs, and the Nordrest name — is the property of Nordrest or its licensors and is protected by UK and international copyright and trademark laws.

You may not copy, reproduce, distribute, modify, or use any content from the Site for commercial purposes without our prior written permission.

9. User Conduct

When using the Site, you agree not to:

  • Use the Site for any unlawful, fraudulent, or harmful purpose
  • Attempt to gain unauthorised access to any part of the Site or its systems
  • Interfere with the Site's operation or security
  • Use automated tools (bots, scrapers, crawlers) to extract data from the Site
  • Post or transmit any content that is defamatory, offensive, or infringes the rights of others
  • Impersonate any person or misrepresent your identity

We reserve the right to suspend or terminate your access to the Site if you breach these Terms.

10. Reviews & User Content

If you submit a review, comment, or other content to the Site, you grant Nordrest a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for marketing and promotional purposes. You confirm that:

  • The content is your own and does not infringe any third-party rights
  • The content is honest and reflects your genuine experience
  • The content does not contain unlawful, offensive, or misleading material

We reserve the right to remove any content at our discretion.

11. Limitation of Liability

To the fullest extent permitted by law, Nordrest's total liability for any claim arising from your use of the Site or purchase of our products is limited to the amount you paid for the relevant order.

We are not liable for any indirect, incidental, or consequential losses, including loss of profit, loss of data, or loss of use. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Our products are designed for comfort and support. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical concern, please consult a qualified healthcare professional.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Site, you consent to the data practices described in our Privacy Policy.

13. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party sites, and inclusion of a link does not imply endorsement.

14. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another part of the UK, you retain the benefit of any mandatory protections of the law in your home jurisdiction.

16. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will remain in full force and effect.

17. Contact Us

For any questions about these Terms, please reach out to our team.

Email: support@nordrest.co.uk Response time: Within 1–2 business days, Monday to Friday